ABOUT US

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Vicky Emery, Managing Director

I have worked in the change field for more than 25 years. My focus is working with clients to quickly understand the challenges and opportunities of change initiatives, devising a change strategy and working with their people to be ready, willing and able to adopt and sustain the change. I have worked with organisations over many years to devise their Enterprise Change Management strategy to improve their change maturity and attain higher adoption and benefit realisation.

As a senior advisor and change practitioner, my clients are from sectors including professional services, banking and finance, mining, science and technology, telecommunications, Federal, State and Local Government, not-for-profit, utilities, tertiary education, aviation and aged care in the Asia Pacific region.

I am a Prosci Certified Practitioner and Instructor and have been using Prosci’s Enterprise Management tools for more than 12 years. I have qualifications in Education, Science, Change Management, Benefit Realisation, NeuroScience and coaching. I am a member of the Change Management Institute (CMI), Australian Institute of Company Directors (MAICD) and the International Coaching Federation (ICF).

I am accredited in the following tools:

  • Team Management Systems
  • Human Synergistics LifeStyles Inventory (LSI), Group Styles Inventory (GSI), Leadership Impact (L/I) and Management Impact (M/I), Organisational Culture Inventory (OCI), Organisational Effectiveness Inventory (OEI), Customer Service Styles (CSS)
  • Myers Brigg Type Indictator
  • Discovery Learning – Change Styles Indicator, Change Navigator
  • Prosci Certified Practitioner
  • Prosci Advanced Instructor
  • i4 NeuroLeader 360 degree assessment Practitioner
  • Human Centred Design and Design thinking
  • NeuroChange Certified Practitioner and Mentor

I have been facilitating groups for over 25 years and have developed an energetic, engaging and confident approach, working with groups to achieve learning outcomes and real-life application. I believe in sharing real-life examples with my clients and have a passion for getting into the real-life change activities, conversations and planning to get the best outcome for the organisation and its people. As a coach, my goal is to work with you to be clear on where you are now, where you want to go and how you can get there.

I have worked on most 'types' of change, including technology rollouts, organisational transformation, digital transformation, cultural transformation, relocations and reshoring, culture shifts, process change and new product deployment, building Enterprise Change Management capability and maturity - looking at how we can best achieve the behaviours and mindset shifts needed to land and sustain the results.

Accreditation

and memberships

Lenore Miller, Senior Consultant

Lenore is an experienced consultant, facilitator and coach, with strengths in change management, leadership and employee capability development. Her approach, in all things, is supported by a deep understanding of human behaviour.

This insight allows Lenore to formulate a tailored approach to support the transformation of employee behaviour to achieve each client’s desired changes

Lenore brings a sense of enthusiasm and practical agility to her work that is highly valued by clients.

Lenore’s career has seen her work across a number of sectors as an employee, consultant and business owner. Her clients have included Local, State and Federal Government Departments, Banking and Insurance, Research and Education and Not-For-Profit.

In addition to being a Prosci Certified Change Practitioner and former Prosci Master Instructor, Lenore also has a Bachelor of Social Science majoring in Sociology from the University of Newcastle and recently completed the Design Thinking for Innovation course at RMIT. She is also a Master Results Coach, NLP Master Practitioner, and is Everything DiSC accredited.

Lenore Miller

How we work with our clients

Giving back

We support Australian-wide charities that are about change at a fundamental level – for individuals, families and communities. We have chosen charities where in excess of 97% of funds go to their clients.

We are proud to donate 5% of every sale to Diginity and The Smith Family. We are also proud partners of Pledge1%.

Dignity

We’re a charity with big ideas and endless optimism. We get things done and constantly dream up ways to do things even better.

Everything we do is guided by two core beliefs:

  • Every person should be treated with dignity
  • Together, we can end homelessness in Australia.

We do more than help people who are experiencing, or at risk of experiencing, homelessness. We treat everyone with dignity and empower people to find a fresh way forward.

Founded in 2015, we’re already on our way to achieving our ultimate aim of ending homelessness. We have an extremely high success rate of getting our guests a positive outcome within 14 days, whether that’s getting them into the private rental market or connecting them with other service providers in their area. It’s a big goal, but we’re firm in our belief that – together, we can achieve great things.

  • 22 Locations
  • 250 People sheltered every night
  • 15,000 Meals served every month
  • 100,000 people empowered.

Learn more

Please take time to visit the Dignity website to learn more about the brilliant work they do, and consider how you might like to support them or get involved.

The Smith Family – Learning for Life program

Education has the power to change lives and break the cycle of disadvantage.

To improve a young person’s chances to create a better economic future for themselves, research tell us it’s important for children to be engaged in school and stay until Year 12 or equivalent. But sadly not every child has the same opportunities to achieve this.

The Smith Family’s work focuses on Australian children in families and communities where we know it’s harder for them to fully participate in their education without some help.

The Learning for Life program provides emotional, practical and financial support to help disadvantaged children and young people with their education. Support starts in the early years of learning development and continues through primary and high school. Programs help build skills, knowledge, motivation, self-belief and a network of positive relationships with parents, peers and significant others. This support increases a young person’s likelihood of remaining engaged with school, completing Year 12 and developing realistic and informed study and career pathways for life beyond the school gate.

Learn more

Please take time to visit The Smith Family website to learn more about the Learning for Life program and consider further support of this very worthwhile program.

Pledge1%

Every day at Change in Practice, we help organisations and teams finds better ways to change and perform at their best. To be a great place to work that delivers great things for their customers, people and community.

We have recently partnered with Pledge 1%, a global movement spearheaded by Salesforce that encourages and helps companies to donate 1% of any or a combination of their staff time, product, profit, and/or equity to any charity they choose. The movement is gaining momentum steadily as leading organizations are participating and encouraging others around them to make giving back a priority.

We know it may look small, but it will definitely make a huge impact tomorrow in the lives of the people around us, our communities. We feel proud to be a Pledge 1% partner!

Learn more

Read more about Pledge1% on their website.

 

CASE STUDIES

Here are just three examples of the work we have recently completed for our clients. Get in touch if we can help your organisation lead and land better change.

Change in Practice Case Study - Home care
Change in Practice Case Study - Government
Change in Practice Case Study - utilities

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Get in touch

We believe we can best help once we understand your goals. Let’s have a conversation about what you are looking for and how we can help.

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